Privacy Policy

Last updated: April 2026

1. Introduction

Black Box VIP ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website or engage our services.

2. Information We Collect

When you submit a service request or membership inquiry through our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Pickup and dropoff addresses
• Date and time preferences
• Flight information (when applicable)
• Special instructions or notes you provide

3. How We Use Your Information

Your personal information is used solely for the following purposes:

• Processing and fulfilling your service requests
• Communicating with you regarding your bookings and inquiries
• Generating service quotes and documentation
• Improving the quality and reliability of our services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

To provide our services and operate this website, we use the following third-party providers:

• Formspree — processes form submissions and delivers them to our team securely.
• HERE Technologies — provides address autocomplete and route calculations for transportation quotes.
• ElevenLabs — powers our voice assistant for hands-free service requests.

Each of these providers processes data in accordance with their own privacy policies. We select providers that maintain industry-standard security practices.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted via HTTPS.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Service records are retained for the duration of your membership and a reasonable period thereafter for legal and operational purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us through the membership channels provided to active members.

8. Cookies

This website does not use cookies for tracking or advertising purposes. Essential cookies may be used by third-party services (such as font providers) to deliver content reliably.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting to this website. We encourage you to review this page periodically. Continued use of our website or services following changes constitutes acceptance of the updated policy.

10. Contact

For questions or concerns regarding this Privacy Policy or your personal data, please reach out through the appropriate membership channels provided to active members.